At Soulthali, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our restaurant or interact with us online.
By visiting our restaurant or using our website, you consent to the collection and use of your information as described in this policy. Please read this Privacy Policy carefully to understand how we handle your data.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you make a reservation, place an order, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
- Non-Personal Information: We may collect non-personal data such as browser type, device type, IP address, and browsing activity when you visit our website. This information helps us improve our online services.
- Order and Transaction Information: We collect details about your food orders, preferences, and payment transactions to provide better service.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders and Reservations: We use your information to confirm orders, reservations, and any other requests you make.
- To Improve Our Services: We may analyze your preferences and interactions to improve our menu offerings, customer service, and overall experience.
- Marketing Communications: With your consent, we may send you promotional emails, newsletters, and updates about our special offers, new menu items, and events. You can opt-out of these communications at any time.
- To Handle Payments: We use your payment information to process transactions securely.
3. How We Protect Your Information
We take the security of your personal data seriously. We use various security measures, including encryption and secure payment processing, to protect your information from unauthorized access, loss, or misuse. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with restaurant operations, such as payment processors, delivery services, and marketing platforms.
- Legal Compliance: We may disclose your personal information if required by law or to protect our rights or the safety of others.
- Business Transfers: In the event of a business transaction, such as a merger or acquisition, your personal data may be transferred to the new owners.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to enhance your experience, analyze trends, and gather information about how our website is used. Cookies are small files stored on your device that help us recognize you on subsequent visits.
You can control cookie settings through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.